To clear your temporary internet files. This link shows how to clear Internet Explorer, Mozilla Firefox, Sarari, and Chrome.
To change the number of reviewers to secure from the default of 2 to the number you need, use the pull-down box on the grid of reviewers screen, then press the “update” button. There are actually several places this box is located, and all of them work fine. Here's a picture:
It is recommended to have 2 reviewers but sometimes you might need a tie-breaker or other circumstances might arise.
If a paper ought to have a CIF (Crystallographic information file), but it does not, email us at the Editorial Office to obtain one from the author. We'll upload it and let you know. The paper can be in regular review in the meantime, but cannot go past AE decision. More CIF-related tips: (1) If there is a CIF, after regular review is complete, let us know and we'll "Assign Technical Editor". (We often just do this without a prompt but never hurts.) (2) If there were problems to solve in revision in the CIF, then let us know to "Assign Technical Editor" for the revised paper.